Platform services
The intelligence layer that powers every smartCare solution
Purpose-built capabilities across clinical AI, operations, analytics, and compliance — powering every smartCare solution, from a single clinic to a multi-hospital network.
Trusted by modern clinics, specialty practices, and growing hospital networks.


10+

6+
Service modules
All 11 services
AI Clinical Decision Support (CDSS)
The doctor’s intelligent co-pilot — built into every consultation, not a separate screen.
Headline
AI that works at the speed of a consultation.
Diagnosis suggestions, drug alerts, and AI-generated notes — all inside the consultation workflow. Zero extra steps.
smartCare’s AI CDSS assists clinicians at the point of care with real-time clinical intelligence. It doesn’t replace clinical judgement — it sharpens it. Doctors spend less time on documentation and more time on patients. The CDSS is built directly into the consultation workflow — no separate module, no additional login, no parallel screen.
AI-assisted diagnosis suggestions based on symptoms, history, and vitals
Auto-generated SOAP notes — significantly reduce documentation time
Clinical decision support alerts for high-risk presentations
Risk flag alerts for priority patients
Treatment plan suggestions aligned to clinical guidelines
Preventive care recommendations based on patient profile
Clinical documentation assistance
Patient risk identification across the consultation
Intelligent clinical alerts for abnormal findings
AI Co-Pilot — Business Analytics
Ask your hospital anything. Get answers in seconds — by voice or text. No dashboards. No reports. No IT.
Headline
Your hospital has answers. The Co-Pilot finds them instantly.
Natural language queries by voice or text. Revenue, beds, doctors, patients — ask anything, get it now.
The AI Co-Pilot transforms smartExcellence from a hospital management system into a hospital intelligence platform. Any user — administrator, doctor, or operations staff — can ask natural language questions and receive instant, meaningful insights without needing technical expertise or custom reports.
Try Asking
Natural language queries by voice and text
Role-based analytics access (admin, doctor, operations, management)
Default KPI dashboards — pre-built for immediate use
Custom analytics queries — ask anything not in the defaults
Operational analytics (OPD, IPD, bed management, flow)
Financial analytics (revenue, billing, outstanding payments)
Patient analytics (growth, retention, continuity)
Doctor performance analytics
Department performance analytics
Pharmacy, lab, and radiology conversion analytics
Follow-up and patient retention analytics
Bed occupancy analytics
Business intelligence dashboards
AI-Powered Clinical Documentation from Conversation
Ambient note-taking — let the doctor talk to the patient. The note writes itself.
Headline
Doctors talk. Patients are heard. Notes are written automatically.
Multi-template, practice-specific clinical documentation generated from the natural conversation between doctor and patient.
smartCare’s ambient AI note-taker listens to the doctor–patient conversation and produces structured, accurate, practice-specific medical documentation in real time. No templates to fill, no after-hours typing, no dictation — the doctor stays present with the patient while the platform captures, structures, and files the visit. It works across specialties with documentation tuned to how each practice actually writes.
Ambient note-taker — listens during the consultation
Multi-template, practice-specific documentation (GP, Ortho, Dental, Gynae, Peds, Endo)
Structured and accurate medical documentation generated automatically
SOAP / DAP / problem-oriented note formats
Real-time transcription with medical-grade vocabulary
Reduced physician workload and burnout — no after-hours typing
Faster consultations and improved efficiency
Doctor reviews, edits, and signs — full clinical control retained
Auto-population of EMR fields, prescriptions, and orders from the note
Patient privacy and consent built into the workflow
Key Benefits
OPD & Patient Management
Every step of an outpatient visit — connected, tracked, and documented — in a single flow.
Headline
Your entire OPD workflow — in one connected system.
smartCare provides a complete Outpatient Department workflow that connects every step of a patient visit — from first registration to follow-up scheduling. Patient data created at registration flows automatically into consultation, prescriptions, investigations, pharmacy, billing, and follow-up — no re-entry, no manual handoffs, no data gaps.
Patient registration with unique patient ID management
Appointment booking and scheduling (advance and same-day)
Walk-in and phone appointment management
Full consultation workflow with clinical documentation
Prescription generation integrated with pharmacy
Investigation and lab order management
Follow-up scheduling and management
Patient history and medical records access
Clinical notes and SOAP note documentation
Patient continuity tracking across visits
No-show tracking and management
Average wait time monitoring
Follow-up percentage tracking and analytics
EMR / EHR Platform
Every patient’s complete clinical story — structured, accessible, and shareable across every visit.
Headline
One patient record. Every visit. Every doctor. Every touchpoint.
smartCare’s Electronic Medical Record system creates a longitudinal patient record across every visit, every consultation, every prescription, and every investigation. The record is structured for clinical use, formatted for FHIR interoperability, and linked to ABHA for national digital health participation. Multi-specialty templates ensure each discipline documents in the way their clinical workflow requires.
Patient medical history — complete longitudinal record
Consultation notes and clinical documentation
SOAP notes (structured clinical documentation)
Diagnosis and treatment plans
Prescription records and history
Lab and diagnostic reports — upload and storage
Radiology reports — upload and storage
Clinical document upload and management
FHIR-compatible health records for interoperability
ABHA-linked health records for ABDM participation
Health record sharing via ABDM ecosystem
Specialty-specific clinical templates
Specialties with built-in templates
The platform is configurable — additional specialty templates can be added on request.
IPD & Hospital Management
Complete inpatient management — from admission to discharge — with live bed tracking and nursing workflows.
Headline
From admission to discharge — every IPD step connected and tracked.
smartExcellence provides full Inpatient Department management — admissions, bed and ward allocation, inpatient treatment documentation, nursing workflows, and discharge. Every IPD admission is linked to the patient’s existing OPD records, ensuring continuity of care. Administrators see bed occupancy in real time; clinical staff manage ward workflows without paper.
Patient admission, transfer, and discharge management
Bed management and real-time bed availability
Ward management and ward-level workflows
Admission from OPD, emergency, or direct walk-in
Transfer between wards and departments
Discharge management with summary generation
Pending charges tracking during admission
Nursing and ward management workflows
Inpatient billing integrated with all departments
Bed occupancy analytics and reporting
Admission percentage analytics
Average length of stay analytics
Emergency admission tracking
Pharmacy Management
Prescription-to-dispensing — fully automatic. No handoffs, no re-entry, no missed charges.
Headline
Prescribe. Dispense. Bill. All connected — automatically.
smartCare’s pharmacy module is fully integrated with consultation and billing. When a doctor prescribes, the pharmacy queue updates automatically. When pharmacy dispenses, billing captures the revenue automatically. Inventory tracks in real time. The result is zero manual handoffs between clinical and pharmacy staff — and zero missed billing.
Prescription-to-pharmacy workflow (automatic from doctor’s consultation)
Medicine order management and queue
Direct medicine sales (non-patient / over-the-counter)
Medicine inventory management and stock tracking
Pharmacy conversion analytics
Payment status tracking per order
Patient-wise medicine order history
Pharmacy revenue tracking and reporting
Diagnostics & Lab Management
From investigation order to report upload — every diagnostic step tracked, billed, and filed automatically.
Headline
Order, track, report — diagnostics without the paperwork.
smartCare’s diagnostic module connects the consultation room to the lab and radiology department. Doctors order tests from within the consultation — lab staff see orders instantly, track sample and test status, upload reports, and the results appear in the patient’s record automatically. Billing captures every test as soon as it’s ordered.
Lab test order management from consultation workflow
Lab dashboard with real-time test queue
Test status tracking (ordered, in progress, complete)
Lab report upload and storage in patient record
Radiology integration and radiology report upload
Lab conversion analytics (orders placed vs. completed)
Radiology conversion analytics
Full integration with consultation, billing, and patient records
Revenue & Billing Management
Every rupee tracked — across OPD, IPD, pharmacy, and lab — in a single, real-time system.
Headline
All your revenue. One system. Real time.
smartCare unifies all billing workflows into a single system. OPD, IPD, pharmacy, and lab revenue are all captured and tracked automatically. Administrators see revenue in real time from any department. Billing staff manage outstanding payments efficiently. Management gets financial dashboards and analytics without running a single manual report.
OPD billing — consultation, procedures, and services
IPD billing — admission, treatment, procedures, and discharge
Pharmacy billing — automatic from dispensing workflow
Lab and diagnostics billing — automatic from order workflow
Doctor-wise revenue tracking
Department-wise revenue analytics
Financial reports — daily, weekly, monthly, custom
Outstanding payments tracking and management
Average billing per patient analytics
Revenue distribution analytics across departments
Revenue distribution analytics across departments
Security, Compliance & Infrastructure
Your patient data is yours — isolated, encrypted, auditable. Not shared with anyone, ever.
Headline
Private by architecture. Not by policy.
smartCare does not pool hospital data into a shared cloud environment. Every hospital on the platform has its own private, isolated database. Your patient data is never accessible to any other hospital, facility, or user outside your organisation. This is an architectural decision — not a settings option — and it applies to every hospital on the platform, from the smallest clinic to the largest network. Role-based access control ensures every staff member sees exactly what they need to. Full audit logs track every action. End-to-end encryption protects data in transit and at rest.
Private isolated databases per facility — not shared multi-tenant
Role-based access control (RBAC) for every user role
HIPAA-compliant cloud architecture
End-to-end data encryption (at rest and in transit)
Full audit logs for every system action and data access
Automated backup and disaster recovery
Scalable cloud deployment with high availability
Multi-facility support (separate databases per facility)
Multi-department support within a single facility
Secure data storage with healthcare-grade infrastructure
ABDM & Digital Health Integration
Be part of India’s national digital health mission — fully automated, from launch day.
Headline
ABDM-ready from day one. No integration work. No separate setup.
smartExcellence is built for Ayushman Bharat Digital Mission (ABDM) compliance from the architecture up. Your facility can create and link ABHA IDs, generate compliant digital health records, manage consent workflows, and become eligible for DHIS digital health incentives — all without any additional integration, configuration, or technical work. ABDM compliance is not a feature you turn on. It is how the platform is built.
ABHA ID creation and patient linking
Digital health record generation (ABDM-compliant format)
Health record sharing via the ABDM ecosystem
Consent manager integration — patient-controlled record sharing
HIP (Health Information Provider) workflow support
HIU (Health Information User) workflow support
Digital health locker integration
ABDM transaction tracking and audit
DHIS incentive-eligible record generation
ABDM compliance up to M3 certification level
Facility registry integration
Doctor registry integration
AI-Powered Clinical Documentation from Conversation
Ambient note-taking — let the doctor talk to the patient. The note writes itself.
hello 123 4 5678
AI Co-Pilot — Business Analytics
Ask your hospital anything. Get answers in seconds — by voice or text. No dashboards. No reports. No IT.
AI Clinical Decision Support (CDSS)
The doctor’s intelligent co-pilot — built into every consultation, not a separate screen.
Diagnostics & Lab Management
From investigation order to report upload — every diagnostic step tracked, billed, and filed automatically.
Pharmacy Management
Prescription-to-dispensing — fully automatic. No handoffs, no re-entry, no missed charges.
IPD & Hospital Management
Complete inpatient management — from admission to discharge — with live bed tracking and nursing workflows.
EMR / EHR Platform
Every patient’s complete clinical story — structured, accessible, and shareable across every visit.
OPD & Patient Management
Every step of an outpatient visit — connected, tracked, and documented — in a single flow.
Revenue & Billing Management
Every rupee tracked — across OPD, IPD, pharmacy, and lab — in a single, real-time system.
ABDM & Digital Health Integration
Be part of India’s national digital health mission — fully automated, from launch day.
ABDM-ready from day one. No integration work. No separate setup.
smartExcellence is built for Ayushman Bharat Digital Mission (ABDM)
compliance from the architecture up. Your facility can create and
link ABHA IDs, generate compliant digital health records, manage
consent workflows, and become eligible for DHIS digital health
incentives — all without any additional integration, configuration,
or technical work.
Hospitals using smartExcellence can participate in ABDM
programs and claim DHIS digital health incentives from their
first patient. There is no separate ABDM module to purchase
and no integration project to run.
Full Capabilities
- ABHA ID creation and patient linking
- Digital health record generation
- Health record sharing via ABDM ecosystem
- Consent manager integration
- HIP workflow support
- HIU workflow support
- Digital health locker integration
- ABDM transaction tracking and audit
- DHIS incentive-eligible record generation
- ABDM compliance up to M3 certification level
- Facility registry integration
- Doctor registry integration
smartExcellence
Security, Compliance & Infrastructure
Your patient data is yours — isolated, encrypted, auditable. Not shared with anyone, ever.
Availability matrix
Which services, in which product
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Service
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Category
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smartPerfect
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smartExcellence
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AI Clinical Decision Support (CDSS)
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AI & Clinical
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AI Co-Pilot — Business Analytics
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AI & Clinical
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Coming soon
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AI-Powered Clinical Documentation from Conversation
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AI & Clinical
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OPD & Patient Management
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Operations
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EMR / EHR Platform
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Operations
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IPD & Hospital Management
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Operations
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Pharmacy Management
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Operations
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Diagnostics & Lab Management
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Operations
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Revenue & Billing Management
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Analytics
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ABDM & Digital Health Integration
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Platform
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Security, Compliance & Infrastructure
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Platform
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